Messages and implications - LLIDA
Introduction to the study describing terminology choices and the reasons behind the study.
digital literacy, learning literacy, learning, education, digital capabilities, skills
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Messages and implications

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Summary of key messages and some practical implications

Literacies as situated practices

Literacies, as defined in our scoping section, cannot be acquired through one-off induction sessions or skills training, though these can help orient learners to what will be required of them in further and higher education.

Learners require opportunities for ongoing practice, embedded in subject contexts and in tasks of real relevance to their learning goals and assessment criteria.

Practices of knowledge creation and sharing in subject contexts must be made clear to learners as part of their ongoing development.

Capable individuals acquire a range of meaning-making practices and manage contradictions among them in terms of their participation in different contexts (sometimes termed rhetorical competence, related to managing multiple identities).

Learning to learn

‘The ability to pursue and persist in learning’ can be enhanced in individuals, largely through positive experiences of learning. However, there is some evidence that exposure to successful learning strategies and habits, and/or explicit prompts to reflect, self-diagnose, analyse and plan, help learners develop their own strategies for learning.

Digital technology offers new opportunities for exposing learners to the practices and habits of others (e.g through process and data capture, participatory technologies) and for supporting reflection, diagnosis and planning (e.g. through e-portfolios).

Digital literacies cannot be bolted onto learners existing practices and prior conceptions: these must be recognised, incorporated and (if necessary) reconceptualised.

Technologies and technical literacies

Those who think digital tools can readily be assimilated to existing practices of representation and communication are in a minority: most believe that they are fundamentally changing what it means to communicate, make meaning, think, work and learn.

Those changes come about because of changes to our culture and social practice around the use of technologies, rather than through the technologies themselves.

Education can play a role in influencing future cultural and social practices with technology.

Ubiquity, availability, ease of use, low cost are all features of technology that are having major impacts on how learners access information and communicate with one another: there may be changed expectations of education as a result

In terms of functional access to basic ICT, the digital divide may be getting narrower but deeper as lack of access has a more profound impact on individual learners.

Media and representation

Learners need skills in critically evaluating and creatively producing representations in a variety of media. General media types include text, speech and image.

The media required may vary from subject to subject: media with a clear subject relevance include mathematical and scientific (notation systems), spatial, narrative, virtual (e.g. gaming, simulations).

The jury is still out on whether digital hypermedia (multiple forms of representation, multiply linked) require a fundamentally different approach.

Informal media practices – perhaps particularly among young people – differ from academic practices of representation and production.

Information literacies

There is less theoretical and conceptual disagreement over information literacies, probably because it has been much longer established as a concept and set of practices.

Existing conceptions of information literacy have been criticised for focusing too strongly on individual use in the context of a specific task or problem, and for failing to recognise different cultures of information use.

There may be a case for extending the idea of information literacy to acknowledge that many informational tasks are carried out collaboratively, to include sharing of information as a component competence, and to accommodate cultural, ethical, safety and citizenship dimensions.

There is also debate over the best way to support information literacies, whether by expert subject librarians in specialist settings, or integrated fully into curriculum tasks, assessment and learning support.

As institutions move towards more integrated strategies for educational content management, including learner-generated content, the requirements for information literacy among staff and students may be further extended.


Ubiquity, accessibility, rapid feedback and ease of use are all features of learners’ daily experience with digital technologies which are changing their expectations of education.

Experience with web 2.0 technologies, particularly active engagement such as creation of blogs and wikis, tagging, meme-ing, reviewing, writing fan fiction, remain minority activities to which many learners are introduced by educators.

Educators make assumptions about learners’ facility with technology at their peril:

  • even confident internet users often lack evaluative and critical skills
  • even learners with their own laptop, smartphone and other devices may have no idea how best to use them to support their learning
  • even the ‘net generation’ can have low levels of ICT skill and a history of negative experiences with technology in school
  • HE and FE are increasingly catering for adult learners who may have little or no experience of ICT use

The jury is still out on whether there is a clear ‘google generation’ effect in terms of preferences for and approaches to learning: the picture is more complex than the buzzwords suggest.

The digital natives/digital immigrants distinction is no longer regarded as particularly helpful, even by Prensky (2001, 2009), who now prefers the notion of ‘digital wisdom’. Other commentators agree that digital capabilities are multiple and individual.

Learners make choices about technology – indeed choice and consumption is a key frame through which they view the technology-mediated world. There is some evidence of a minority of ‘digital refuseniks’ making active choices to avoid the use of ICT for aspects of their social and educational practice.

Developing learners

Learners can become more critical, evaluative, self-aware, self-confident, skilled and capable in the use of technologies

Learners can develop a wider and more effective range of strategies for their own learning.

Although some of these capabilities may be ‘generic’, the consensus is that they are best supported in ‘communities of practice’, ‘communities of inquiry’, or ‘learning groups’ focused on tasks of value and interest to the learner.

Skills acquired iteratively, through practice, and as needed are better retained than those taught one-off, in isolation, and through instruction.

There is conflicting evidence about the success of ‘new’ pedagogies of the digital (the ‘no significant difference’ phenomenon) in supporting learners to develop new skills.

Understanding literacies as situated practice means, in developing learners:

  • providing authentic contexts for practice, including digitally-mediated contexts
  • individual scaffolding and support
  • making explicit community practices of meaning-making
  • anticipating and helping learners manage conflict between different practice contexts
  • recognising and helping learners integrate their prior conceptions and practices

There is a tension between recognising an ‘entitlement’ to basic digital literacy, and recognising technology practice as diverse and constitutive of personal identity, including identity in different peer, subject and workplace communities, and individual styles of participation.

These conceptual conclusions and implications have directly informed our Framework of Frameworks

The changing context

The nature of work is changing, not just for the growing numbers of graduates directly employed in the ‘digital’ industries (est. 1,500,000 ). An estimated 77% of UK jobs involve some form of ICT competence, requiring updating of skills as technology changes. Global digital networks are also having a profound impact on how organisations recruit the expertise they need. A recent TLRP report on Education, Globalisation and the Knowledge Economy (2008) notes that British graduates are competing for high skills, high value jobs on a global stage, in which graduates from emerging economies have several advantages. As the performance gap narrows rapidly, differences in labour costs are narrowing far more slowly, giving companies greater scope to extract value from highly skilled people in different locations. Thus ‘ it can no longer be assumed that even British-based corporations will choose to employ British graduates if the same talent is available at lower cost elsewhere. Colleges and Universities in emerging economies are expanding faster than those in the UK and arguably expanding smarter, learning lessons from other education systems without the same brakes on organisational and cultural innovation.’

This report uses the term ‘digital taylorism’ to describe the trend towards division of labour in the service and intellectual industries, dissecting what used to be coherent professional roles down to the level of discrete projects or even tasks. This is described as ‘a power struggle within the middle classes, as these processes depend on reducing the autonomy and discretion of the majority of well qualified technical, managerial and professional employees. It encourages the segmentation of expertise based on ‘talent’, in ways that reserve the ‘permission to think’ to a small proportion of employees [or non-employees] responsible for driving the business forward. Middle class labour is also becoming less secure as digital networks make it easier for tasks to be contracted out on a piece-meal basis , loosening the ties between businesses and employees. One likely outcome of the current recession is a restratification of middle class occupations.

Although estimates of the number of people likely to be employed in the ‘knowledge economy’ vary, it seems clear that individual working lives are becoming more complex, unpredictable, and inter-woven. There is a greater requirement for workers to be independent, self-motivated and self-evaluating, as well as a tendency for individuals to move jobs and careers more frequently and to be in fixed-term or flexible contracts (Naswall et al, 2007). Learning for life is no longer a policy buzz word but a requirement for individual economic well-being.

Opportunities for learning are also changing and by most measures becoming more numerous and openly available. Open educational content is burgeoning thanks to several high profile initiatives by leading global universities. Not only have digital technologies become widespread in formal education, but non-educational organisations are waking up to the potential of ICT to capture and communicate know-how (see e.g. Senge, 2006), while practical and social knowledge Is shared almost continuously via the social web (Downes, 2005, Anderson, 2007, Alexander, 2008, Walton et al, 2008). A complication is that ICT skills are particularly likely to be acquired through self study or informal assistance from colleagues, relatives and friends . Informal/non-formal learning has achieved a new prominence in educational discourse, to the extent that it has almost become the measure by which formal learning is judged.

Ideas about the value and purpose of formal education have undergone a revolution in this environment. Academic content is no longer a unique selling point, and institutions are rebranding themselves around accreditation, flexibility, and the learning experience. Models of education as a bespoke service to learners are readily available in the e-learning literature and are supported by some of the technical developments that have recently been made (e.g. e-Portfolios, personal competence management systems ). As graduates face a period of increasing uncertainty about their employment prospects, they are also looking for opportunities to practice and demonstrate their value to potential employers. In this environment, a first degree is no guarantee of ‘graduate’ employment, and varieties of postgraduate CPD are booming. Finally, an increasingly complex landscape of post-16 provision is hastening modularisation and standardisation of qualifications. All of these trends are promoting a more competence-based approach to the curriculum, in which notions of literacy have more purchase.

The nature of knowledge is changing, so that what counts as useful knowledge is increasingly biased towards what can be represented in digital form, and/or applied to immediate problems and situations. Many scientific and research enterprises now depend on data being shared in the almost instantaneous fashion enabled by the Internet, while the sheer processing power available to researchers is ushering in new methods of investigation and in places whole new disciplines and genres of knowledge. At the same time as digital scholarship progresses, the rewards and recognition for scholarship become less certain. The outcomes of creative and intellectual work are more freely available than ever before, the logic of many market sectors is towards openness and collective knowledge bases, and conflicts over intellectual property, access and licensing are becoming acute.

The texture of social life is changing, with more and more people conducting and sustaining relationships via digital media. Many social practices, from purchasing to voting to registering for healthcare, can now be conducted online. In its recent statement on ‘Digital Britain’ , the Government expresses an active intention to enhance this trend, and lists ‘media literacies and IT skills’ second only after access to the internet as a requirement for building a society of ‘empowered and informed consumers and citizens’.

Trends shaping technology and community, from Wenger et al (2005), are:

  • Fabric of connectivity – always on, virtual presence
  • Modes of engagement – generalised self-expression, mass collaboration, creative re-appropriation
  • Active medium – social computing, semantic web, digital footprint
  • Reconfigured geographies – homesteading of the web, individualisation of orientation
  • Modulating polarities – togetherness and separation, interacting and publishing, individual and group
  • Dealing with multiplicity – competing services, multi-membership, thin connections
  • New communities – multi-space, multi-scale, dynamic boundaries, social learning spaces.

In a related fashion, communications and media are changing profoundly and rapidly, with the new social media and gaming technologies being embraced by innovative educators (Martin & Madigan, 2006, Lankshear & Knobel, 2008). However, whilst the forms of communication and media are clearly significant in shaping thinking and knowledge work, recent research on learners has suggested that their engagement with digital media is more complex than the ‘digital natives’ discourse would imply (Bennet et al., 2008, Hargittai & Walejko, 2008). In this space, the idea of multimodal literacy (Kress and Van Leeuwen, 2001), understood as a complex set of critical and social practices, has largely replaced the discourse of ‘learning styles’ (e.g. Kolb, 1984, Honey and Mumford, 1982), which tended to imply a fixed set of capabilities or preferences on the part of the individual .A critical engagement with ideas in different media, once an aspect of specialist courses such as media studies, is becoming understood as an essential skill for navigating the information age, at the same time as novice learners’ lack of criticality is being widely lamented.

Closely related to this last point, literacy practices are changing. Writing has moved from a paper-based to a largely screen-based medium (Kress, 2003), and associated searching and editing software have profoundly changed the way in which writing is typically constructed (Cushman, 2004). Images and video are also increasingly used to access and communicate knowledge (JISC/British Library, 2008). Collective intelligence and amateurisation are key terms for the new ways knowledge is being constructed through social media.

Changing techologies are dealt with in more detail in the futures section below, but present trends include:

  • Institutional technologies giving way to learners’ personal technologies and personal access to third party (or ‘public’) services
  • Large-scale, stable applications giving way to small scale apps and services, some in constant beta mode
  • Trusted content sources giving way to personal aggregators
  • Online articles giving way to blog entries and tweets
  • VLEs giving way to learner-owned or -shared spaces for collaboration and knowledge building

All this places greater onus on learners to choose, use and manage their own technologies, develop their own working spaces and practices, and find their own learning communities. It also puts enormous strain on institutional ICT support and ICT skills provision. In fact, it is clear that institutions are simply not resourced to keep pace with the rate of socio-technical change, such that they can claim to support whatever technologies learners bring into the learning situation. ‘We know, we teach you’ may no longer work as a paradigm for ICT skills provision.

Next section

Changing contexts